Survey Hub
Welcome to the Social Places Survey Hub
Your central archive of our annual Digital Marketing & Customer Experience research — market insights and consumer feedback gathered from thousands of customers and marketers each year. Browse the reports below for current, data-driven insights.
- 2026Latest
Digital Marketing & Customer Experience Report
Analysing data from over 3,000 global customers — actionable insights into the evolving digital landscape, platform efficacy, local search, social media usage and AI adoption.
Read the report → - 2025
Digital Marketing & Customer Experience Report
The fourth edition — insights from 2,122 marketing decision-makers on search, navigation, reviews, bookings and customer experience.
Read the report → - 2024
Digital Marketing & Customer Experience Report
The third edition — over 2,000 marketing decision-makers on online search, listings accuracy, reviews and the customer journey.
Read the report → - 2023
Digital Marketing & Customer Journey Report
Consumer search, navigation and review behaviour mapped across the local customer journey.
Read the report → - 2022
Digital Marketing & Customer Journey Report
Consumer search, review and booking behaviour as brands navigated a post-pandemic landscape.
Read the report →
Previous editions
Earlier reports are coming to the new site soon.
- 2021 Coming soon
Digital Marketing & Customer Experience Report
Our first edition of the annual Digital Marketing & Customer Experience research.
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