Privacy Policy

 

 

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Additional POPIA and GDPR relevant information can be found here

 

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (Personal Data). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Cookies and Usage Data
  • Social Media handles

Further data is outlined in Annexure A

    Usage Data

    We may also collect information how the Service is accessed and used (Usage Data). This Usage Data may include information such as your computers Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

    Tracking & Cookies Data

    We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

    Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

    You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

    Examples of Cookies we use:

    • Session Cookies. We use Session Cookies to operate our Service.
    • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
    • Security Cookies. We use Security Cookies for security purposes.

    Use of Data

    Social Places uses the collected data for various purposes:

    • To provide and maintain the Service
    • To notify you about changes to our Service
    • To allow you to participate in interactive features of our Service when you choose to do so
    • To provide customer care and support
    • To provide analysis or valuable information so that we can improve the Service
    • To monitor the usage of the Service
    • To detect, prevent and address technical issues

    Deletion of Data

    The Data Processor shall delete or return, at the choice of the Data Controller, all personal data/information processed pursuant to this DPA in accordance with the procedures and timeframes set out in the Principal Agreement, save that this requirement shall not apply to the extent the Data Processor is required by applicable law to retain some or all of the personal data/information, or to personal data/information it has archived on back-up systems, which data the Data Processor shall securely isolate and protect from any further processing and delete in accordance with its deletion practices. The Data Processor shall provide written certification to the Data Controller that he/she has fully complied with this clause once this DPA ceases to exist. 

    User Deletion of Data

     Please send any data deletion requests to dpo@socialplaces.io and your request will be attended to within 48 hours. 

    Transfer Of Data

    Your information, including Personal Data, may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

    If you are located outside South Africa and choose to provide information to us, please note that we transfer the data, including Personal Data, to South Africa and process it there.

    Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

    Social Places will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

    Disclosure Of Data

    Legal Requirements

    Social Places may disclose your Personal Data in the good faith belief that such action is necessary to:

    • To comply with a legal obligation
    • To protect and defend the rights or property of Social Places
    • To prevent or investigate possible wrongdoing in connection with the Service
    • To protect the personal safety of users of the Service or the public
    • To protect against legal liability
    • Provide the service to the companies we are being contracted from. Where this is info is supplied to the relevant companies, that companies privacy policies will also be in effect.

    Security Of Data

    The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

    Service Providers

    We may employ third party companies and individuals to facilitate our Service (Service Providers), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

    These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

    Google

    Analytics

    We may use third-party Service Providers to monitor and analyze the use of our Service.

    • Google Analytics: Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

    Links To Other Sites

    Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third partys site. We strongly advise you to review the Privacy Policy of every site you visit.

    We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

    Childrens Privacy

    Our Service does not address anyone under the age of 18 (Children).

    We do not knowingly collect personally identifiable information from anyone under the age of 18, except in use of the bookings software in which parents provide necessary data, including name and age. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

    Changes To This Privacy Policy

    We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

    We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective, and update the effective date at the top of this Privacy Policy.

    You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

    Software Governance Features

    User Feature options:

    • Access to Customer Email or Tel Number
      • Removal on notifications
      • Removal on dashboard
      • Removal on exports
    • Access to export data
    • Removal of customer data from publicly accessible Review links after defined period
    • 2 factor authentication for key priveledges
    • Optional bookings data hidden after defined period

    Password reset required after 3 months, with strong password required (SHA512 encrypted passwords: no plain password saving at all.)
    Data is anonymized after 5 years.
    All services are hosted on Amazon Web Services, all users require 2FA within the organisation to have an account on Amazon Web Services and all services share a VPN (virtual private network). Only senior developers have direct access to the database – passwords expire after a short duration.
    GoReview form fields / opt ins are decided on by the client and their data policies in processing this info will be in effect.

     

    Data Classifications (Annexure A)

    Annexure A

     

    If you have any questions about this Privacy & Data Policy, please contact us: