Online Reputation Software

 

Online Reputation Management for Multi-Unit Business CRM

Online Reputation Management Platform Software 

Online Reputation Management Software from Social Places

Online Reputation Management Software

Best in performance multi-location reputation tools.

A brand’s online reputation plays a critical role in shaping customer perceptions and influencing purchasing decisions. Social Places’ Reputation Management solution enables multi-location businesses to monitor, manage, and respond to reviews across multiple platforms from a single, centralized dashboard.

Reputation Management for Franchises

Reputation Services

By staying actively engaged with customer feedback, franchisees and brands can build trust, improve customer retention, and enhance their overall digital presence. Have complete nework overview using the Social Places Reputation Management platform for reviews, social chats, and social monitoring.

Online Reputation Management Platform

ORM agency designed tools. Online Reputation Management Software for Multi-Location Businesses. Our company provides value and software services for brands across multiple industries. Manage multiple social media and review platforms to improve overall brand reputation with Social Places.

Online Reputation Management for Multi-Location Brands

Our platform aggregates reviews from Google, Facebook, TripAdvisor, HelloPeter, and many more, giving you a real-time overview of sentiment across all locations. You can respond to reviews directly, assign feedback to specific branches, and even set up workflows for escalation and resolution. In addition, we provide performance insights and sentiment analysis to help you identify trends, track brand health, and guide operational improvements.

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60.6% said that the recency of reviews mattered when looking for a business.

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89.5% of consumers trust reviews as much as a personal recommendation.

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Positive reviews influence people to interact with a business by clicking to visit their website, calling or visiting.

Aggregate Feedback and Deliver Timely Review Responses

Multiple Social Media Channels for your Franchise Network

Brand Reputation
Brand Reputation

CRM Features

  • Prioritise Urgent Cases
  • Assign Case Owners
  • Internal Notes + Case History
  • Customer Database Management
  • Email + SMS from Dashboard
  • External email + SMS ingestion
  • Status Updates
Brand Reputation

AI Powered ChatBot

Get Live Customer Feedback

  • Branded mobile responsive site
  • Custom user journeys & form fields
  • Customised notifications for brands, managers & customers

Showcase your Reviews

  • Choose which platform and review score to showcase
  • Brand or store level reviews
  • Great for SEO
  • Use our API to show customer reviews and testimonials to your website
Brand Reputation
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Feedback Journeys

Create White-labelled customer feedback Journeys. Developed specifically for franchises or multi-location businesses.

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Brand Reputation

Brand Listening

Track your brand & competitors from across the web and social channels.

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FAQs

Why is online reputation important for multi-location businesses?

Online reviews significantly impact customer trust and purchasing decisions. A strong reputation increases conversions and supports better local SEO performance.

Which platforms can I manage reviews from?

You can monitor and respond to reviews from platforms like Google, Facebook, TripAdvisor, HelloPeter, and other key local and global review sites.

Can I respond to reviews directly from your platform?

Yes, our dashboard allows you to respond to reviews in real time, either individually or in bulk, with options for custom or templated replies.

How do you help businesses manage negative reviews?

Our platform includes workflows for escalation and response, along with sentiment tracking, so you can handle negative reviews quickly and effectively.

Does the platform offer analytics or reporting?

Absolutely. You’ll gain access to review trends, location-specific performance, sentiment analysis, and custom reports that help track and improve reputation metrics.

Is this solution scalable for large brands with many locations?

Yes, our platform is built for scalability, supporting centralized reputation management across hundreds of locations with role-based access and custom alerts.

With automation tools, templated responses, and reporting dashboards, managing hundreds of reviews becomes streamlined and efficient. More importantly, quick and thoughtful responses to customer feedback show that your brand cares, boosting credibility and encouraging new customers to engage. Whether you’re a franchise, a retail chain, or a service-based enterprise, Social Places’ Reputation Management platform empowers you to take control of your brand narrative across every digital touchpoint.