Every review, comment & message - answered.

Yes. Reviews are one of the strongest local-ranking signals - Google weighs the volume, recency, rating and how actively you respond when deciding who appears in the local map pack. A steady flow of fresh, positive, well-answered reviews directly improves how visible each location is in "near me" search.

It does. Google treats review responses as a sign of an actively managed, trustworthy business, and your replies add fresh, keyword-rich content to each profile. We help you respond to every review fast and on-brand - the platform drafts an on-brand reply in about 2 seconds for your team to approve.

Assistants summarise what people say about a business to decide who to recommend. Consistent, recent, positive reviews - and thoughtful responses - give AI models the trustworthy, structured signals they cite, making each location more likely to be the recommended answer.

Unlimited reviews and direct messages aggregated from Google, Facebook, Instagram, TripAdvisor, Trustpilot, HelloPeter and more - every review, comment and DM lands in one inbox so nothing is missed across your locations.

Genuine negative reviews can’t simply be deleted - but fake, spam or policy-violating reviews can be reported for removal. Our AI red-flag alerts surface critical issues (hygiene, abuse, health-and-safety) instantly, and we help you respond fast and route serious cases to the right team to protect your rating.

Often within days to a few weeks - Google continuously re-evaluates review signals. A consistent, ongoing flow of new reviews and timely responses is what sustains and grows local ranking over time, which is exactly what the platform is built to keep running.

The platform drafts a response in your brand voice based on each review’s content and rating, ready in about 2 seconds. Your team edits if needed and approves - nothing posts without sign-off unless you choose to automate routine, positive replies.

From one inbox, with central oversight and local flexibility. Route reviews to the right local team, apply brand-safe response rules, set escalation workflows and stakeholder alerts, and track ratings, response time and sentiment per location, region and brand.

Customer feedback forms capture first-party feedback at the moment of experience, then invite happy customers to post public reviews while routing complaints privately for recovery - growing review volume and protecting your public rating at the same time.

Every review, comment and message is automatically classified by sentiment and theme, with custom tags and escalation workflows. You see what’s driving scores up or down by location and can act before a small issue becomes a one-star trend.

Aim to stay in the range customers expect before they’ll choose you - over half of consumers expect a minimum 4-5 star rating before using a business. Star ratings between 4.0 and 4.7 drive the highest conversion, and we help you get there and stay there.

Track ratings, review volume, response time and sentiment by location, region and brand - exportable and feeding into the suite’s AI Reports for plain-language insight across your whole estate.