Somehow, somewhere, someone is online saying something. Is your brand ready to respond?
Manage reviews, reputation and omni channel CRM at scale
of Customer Care
(Powered by Mila AI)
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60.6% said that the recency of reviews mattered when looking for a business.
89.5% of consumers trust reviews as much as a personal recommendation.
Positive reviews influence people to interact with a business by clicking to visit their website, calling or visiting.
Centralised Customer Feedback
From Multiple Channels
Powered by Mila AI
- Prioritise Urgent Cases
- Assign Case Owners
- Internal Notes + Case History
- Customer Database Management
- Email + SMS from Dashboard
- External email + SMS ingestion
- Status Updates
Ai Powered ChatBot
- Machine learning and Natural Language Processing powered by MILA
- Multi Channel Chatbot – FB, website, WhatsApp, Twitter, Skype
- FAQ, custom responses per platform, Store Locator, Receive Reviews, Human Handoff
Get Live Customer Feedback
- Branded Mobile Responsive site
- Custom User Journeys & Form Fields
- Customised Notifications for brands, managers & customers
Insights to drive operational
change at a brand and store level