Somehow, somewhere, someone is online saying something. Is your brand ready to respond?
Manage reviews, reputation and omni channel CRM at scale
of Customer Care
(Powered by Mila AI)
Click play to find out more about how we can help
60.6% said that the recency of reviews mattered when looking for a business.
89.5% of consumers trust reviews as much as a personal recommendation.
Positive reviews influence people to interact with a business by clicking to visit their website, calling or visiting.
From Multiple Channels
Powered by Mila AI
- Prioritise Urgent Cases
- Assign Case Owners
- Internal Notes + Case History
- Customer Database Management
- Email + SMS from Dashboard
- External email + SMS ingestion
- Status Updates
Ai Powered ChatBot
- Machine learning and Natural Language Processing powered by MILA
- Multi Channel Chatbot – FB, website, WhatsApp, Twitter, Skype
- FAQ, custom responses per platform, Store Locator, Receive Reviews, Human Handoff
Get Live Customer Feedback
- Branded Mobile Responsive site
- Custom User Journeys & Form Fields
- Customised Notifications for brands, managers & customers
Insights to drive operational
change at a brand and store level