Manage reviews, reputation and omni channel CRM at scale
Manage your business reviews & brand reputation at scale
60.6% said that the recency of reviews mattered when looking for a business.
89.5% of consumers trust reviews as much as a personal recommendation.
Positive reviews influence people to interact with a business by clicking to visit their website, calling or visiting.
From Multiple Channels
Powered by Mila AI
- Prioritise Urgent Cases
- Assign Case Owners
- Internal Notes + Case History
- Customer Database Management
- Email + SMS from Dashboard
- External email + SMS ingestion
- Status Updates
Ai Powered ChatBot
- Machine learning and Natural Language Processing powered by MILA
- Multi Channel Chatbot, website, WhatsApp, Twitter, Skype
- FAQ, custom responses per platform, Store Locator, Receive Reviews, Human Handoff
Get Live Customer Feedback
- Branded mobile responsive site
- Custom user journeys & form fields
- Customised notifications for brands, managers & customers
Showcase your Reviews
- Choose which platform and review score to showcase
- Brand or store level reviews
- Great for SEO
- Use our API to show customer reviews and testimonials to your website
Create White-labelled customer feedback Journeys. Developed specifically for franchises or multi-location businesses.
- Reporting at brand and location level
- Custom Filters and date ranges
- Schedule reports
- Pdf and excel download
- Create drag and drop dashboard views
Track your brand & competitors from across the web and social channels.