Manage your business reviews & online brand reputation at scale
![Social Places Integration Network Social Places Integration Network](https://b2454224.smushcdn.com/2454224/wp-content/uploads/2024/07/Artboard-5-copy-11@150x-scaled.webp?lossy=1&strip=1&webp=1)
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60.6% said that the recency of reviews mattered when looking for a business.
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89.5% of consumers trust reviews as much as a personal recommendation.
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Positive reviews influence people to interact with a business by clicking to visit their website, calling or visiting.
Aggregate Feedback
From Multiple Channels
![Multiple Channels Brand Reputation](https://b2454224.smushcdn.com/2454224/wp-content/uploads/2020/12/Customer-feedback-diagram@2x.png?lossy=1&strip=1&webp=1)
Powered by Mila AI
![Sentiment-cat-icon@2x Brand Reputation](https://b2454224.smushcdn.com/2454224/wp-content/uploads/2020/12/Sentiment-cat-icon@2x.png?lossy=1&strip=1&webp=1)
![Red-flag-icon@2x Brand Reputation](https://b2454224.smushcdn.com/2454224/wp-content/uploads/2020/12/Red-flag-icon@2x.png?lossy=1&strip=1&webp=1)
![Suggested-response-icon@2x Brand Reputation](https://b2454224.smushcdn.com/2454224/wp-content/uploads/2020/12/Suggested-response-icon@2x.png?lossy=1&strip=1&webp=1)
![CRM-features-icon@2x Brand Reputation](https://b2454224.smushcdn.com/2454224/wp-content/uploads/2020/12/CRM-features-icon@2x.png?lossy=1&strip=1&webp=1)
CRM Features
- Prioritise Urgent Cases
- Assign Case Owners
- Internal Notes + Case History
- Customer Database Management
- Email + SMS from Dashboard
- External email + SMS ingestion
- Status Updates
![AI-powered-chatbot-icon@2x Brand Reputation](https://b2454224.smushcdn.com/2454224/wp-content/uploads/2020/12/AI-powered-chatbot-icon@2x.png?lossy=1&strip=1&webp=1)
Ai Powered ChatBot
- Machine learning and Natural Language Processing powered by MILA
- Multi Channel Chatbot, website, WhatsApp, Twitter, Skype
- FAQ, custom responses per platform, Store Locator, Receive Reviews, Human Handoff
Get Live Customer Feedback
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Branded mobile responsive site
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Custom user journeys & form fields
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Customised notifications for brands, managers & customers
Showcase your Reviews
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Choose which platform and review score to showcase
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Brand or store level reviews
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Great for SEO
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Use our API to show customer reviews and testimonials to your website
![showcase reviews image Brand Reputation](https://b2454224.smushcdn.com/2454224/wp-content/uploads/2021/11/showcase-reviews-image.png?lossy=1&strip=1&webp=1)
Feedback Journeys
Create White-labelled customer feedback Journeys. Developed specifically for franchises or multi-location businesses.
![Asset 7 Brand Reputation](https://b2454224.smushcdn.com/2454224/wp-content/uploads/2022/09/Asset-7.png?lossy=1&strip=1&webp=1)
Brand Listening
Track your brand & competitors from across the web and social channels.
![Listening](https://b2454224.smushcdn.com/2454224/wp-content/uploads/2022/08/Listening-2.png?lossy=1&strip=1&webp=1)
![Reporting website elements-07 Brand Reputation](https://b2454224.smushcdn.com/2454224/wp-content/uploads/2023/11/Reporting-website-elements-07.png?lossy=1&strip=1&webp=1)
Reporting
- Reporting at brand and location level
- Custom Filters and date ranges
- Schedule reports
- Pdf and excel download
- Create drag and drop dashboard views