Digital Marketing
& Customer Experience.
Social Places' 6th annual report — actionable insights into the evolving digital landscape, drawn from data on over 3,000 global customers.
- Platform efficacy, adoption rates and emerging engagement trends
- Search behaviour, local search trends and location-based marketing
- How customers interact with brands across digital touchpoints
Get your free copy
Tell us where to send it and the report is yours instantly.
We'll only use your details to send the report and occasional local-marketing insights. Unsubscribe any time. See our privacy policy.
A data-driven view of digital marketing & CX in 2026.
Source: Social Places 2026 Digital Marketing & Customer Experience Survey — data from over 3,000 global customers.
Common questions.
What is the 2026 Digital Marketing & Customer Experience Survey Report?
It is Social Places' 6th annual report, analysing data from over 3,000 global customers. It provides actionable insights into the evolving digital landscape — platform efficacy, adoption rates, and emerging trends in customer engagement and acquisition.
How many customers were surveyed for the report?
The report analyses data from over 3,000 global customers, giving a broad, data-driven view of how people interact with brands across digital touchpoints.
What topics does the report cover?
It focuses on platform efficacy and adoption rates, search behaviour and local search trends, location-based marketing, customers' preferred platforms, social media usage and AI adoption, and how consumers engage with brands across digital touchpoints.
How often does Social Places publish this report?
Annually. This is the 6th annual edition of the Social Places Digital Marketing & Customer Experience Report.
Is the report free to download?
Yes. The report is free — complete the short form on this page and it will be sent to you so you can read it straight away.
Who is the report for?
It is designed for marketers and multi-location brands who want to optimise their digital strategies and enhance customer experiences using current, data-driven insights.