The AI is already yours. We just switched it on everywhere.
Social Places' AI features run across every module, drafting your review replies, reading your reports and putting each location inside the answers customers get from ChatGPT and Gemini. One platform, every location, our team on the tools.
When someone asks AI where to go, be the name it says.
Assistants answer with one business, not ten blue links. The AI Visibility Tracker, live in your AI Insights Hub, measures how often ChatGPT and Gemini name each location, benchmarks your share against the competitors you track, and shows the exact pages and prompts winning you links.
- A visibility score per location, audited twice a week
- Share of visibility on each AI platform, benchmarked against your tracked competitors
- Which prompts drive AI's links to each page, and how your share of links trends over time
Answer every review in your voice, not in ten minutes.
AI reads each review, comment and message, drafts a reply that sounds like your brand, and hands it to your team to approve. What used to take about ten minutes now takes closer to three. The same AI tags the theme, and flags anything dangerous before it spreads.
- On-brand replies, drafted in seconds and approved in one click
- Sentiment tagged by theme, so you see what keeps coming up
- Red-flag alerts for hygiene, safety or abuse, sent to the right person
- Feedback-form responses analysed and routed automatically
Know what the internet is saying, while it's still saying it.
Your Social Places dashboard includes AI-powered listening that tracks mentions of your brand across the web and social, scores how people actually feel, and flags the moment a topic starts to spike, in minutes rather than the next morning. Watch sentiment move and see how your share of voice stacks up against the competitors you care about, without leaving the platform.
- Mentions tracked across web and social in real time
- AI sentiment scoring, so you read the feeling, not just the volume
- Spike alerts the moment a topic starts to move
- Share of voice against the competitors that matter
Read the answer instead of building the report.
Every metric across every location lands in one place, and AI writes the story: what moved, why it moved, and where to look next. Each stakeholder gets their own version, from the CMO down to a single franchisee, and it arrives on schedule without anyone exporting a thing.
- A written summary, not another dashboard to decode
- Ask it anything about your locations in plain language
- Scheduled and delivered daily, weekly or monthly
Visibility is ▲ 12%, led by listings and AI citations. Reviews held at 4.8★, but response time slipped ▼ 9% at three stores. Prioritise Sandton, Rosebank and Menlyn.
AI, answered.
What are Social Places' AI features?
AI runs across every Social Places module. It drafts on-brand replies to reviews, comments and messages, tags and analyses sentiment, flags critical feedback, monitors mentions across the web, writes your reports, and works to get every location cited in AI search — all from one dashboard, run by our team.
Which AI assistants can recommend my business?
We track the assistants driving real recommendation traffic today, ChatGPT and Gemini. We structure your location data the way these models read it, so your brand is the named answer rather than a missing option.
Does Social Places' AI write in my brand voice?
Yes. Response models are built in your brand tone, and everything AI drafts stays inside your approval workflows, so nothing goes live that isn't on-brand. AI does the drafting; your team keeps the final say.
Do I need to buy a separate AI product?
No. AI is built into the modules you already use, Reputation, Social, Customer Feedback Forms, Brand Listening and reporting. The AI Insights Hub, which covers AI Visibility and AI Reports, is the newest layer, and we scope what fits your locations during a demo.
Which AI features are live now?
AI review and comment replies, sentiment tagging, red-flag alerts, feedback analysis, brand-listening sentiment, AI Visibility and AI Reports and Insights are all live today. Book a demo and we'll show you exactly what's available for your brand.
Can multi-location and franchise brands manage AI per location?
Yes, the whole platform is built for multi-location brands. Every outlet gets its own AI visibility score, localised content and per-location reporting, so you can see which stores are winning in AI search and which to lift next.
The difference isn't just the AI, it's that our team runs it for you across 30,000+ locations in 80+ countries. Brands who switch stay.
See what AI does across all your locations.
Book a walkthrough and we'll show you the AI running in every module, and where your brand stands in AI search right now.
