Turn every visit into feedback

It’s a tool for collecting first-party feedback at every customer touchpoint with branded, mobile-friendly forms. Social Places lets multi-location brands capture feedback in-store and online, route happy customers to public reviews, send concerns privately to the right team, and track satisfaction by location.

Place a branded QR code on table tents, receipts, packaging or signage at the point of experience. Customers scan with their phone, land on your branded form, pick which store they visited from the built-in locator, and submit in seconds - with every response tied to the right location.

Yes. Build forms with the question types that fit - star ratings, CSAT, multiple choice, dropdowns, yes/no toggles and open-text comments - and track satisfaction over time at brand and location level.

Fully. Every field is customisable - mix star ratings, dropdowns, multiple choice, toggles and free-text comments, add or remove questions, and brand the form with your logo and colours so it feels native to each location.

They capture feedback at the moment of experience, then route happy customers to leave a public Google or Facebook review while sending lower scores to a private recovery channel - growing review volume (up to 4.2× more) while protecting your public rating.

Branded landing pages include a built-in store locator, so customers search and select exactly where they were. Every response is automatically attributed to that location, giving you accurate store-level insight across the whole network.

Yes - in-store via QR codes, kiosks and receipts, and online through landing pages, your website, email and app or loyalty integrations. It all flows into one place, attributed by location.

Yes. Trigger feedback requests from your app or loyalty programme - for example at the end of a purchase - so you reach customers at the right moment and keep the data first-party.

Yes. Route responses and alerts to the right local team with head-office oversight, and compare satisfaction scores and themes by location, region and brand.

You do. All feedback is your first-party data - useful for spotting trends, improving experience and growing reviews - and it feeds into the suite’s AI Reports for plain-language insight.

Routing satisfied customers to public reviews grows the volume, recency and rating of your Google and Facebook reviews - the exact signals that lift local search ranking and AI recommendations - while issues get resolved privately before they become one-star reviews.

Yes. Forms are white-labelled with your logo, colours and questions, and can run different journeys per brand or location, so they feel native wherever customers meet them.