Social Places has released the stats from the 4th edition of our annual online Digital Marketing and Customer Journey Report
The collected stats provide a wider perspective on online consumer engagement in South Africa, Australia, and the US. They highlight the behavioral changes post-Covid and emphasize the importance of listings, social tools, and reviews to any business owner.
Key Findings
Complete the form above to get the full report. If you use or reproduce any stats from the survey please could you clearly reference Social Places and link back to this page
socialplaces.io/digital-marketing-and-customer-journey-report-2023/
80,8% of consumers expect a business to respond to their negative review and 65,2% expect the response within 24 hours.
73.8% of consumers prefer to interact with a brand on a local level.
50,7% of users use Google up from 42,3%. Less consumers are using websites to find up to date info
