Your ultimate toolkit for Listings, Reputation and Social retail success. Practical playbooks and 2025 survey data covering how today’s consumers search, decide and engage with retail brands, and what your team should change to win the local moment.
65.81%
of consumers search online for Retail or Clothing Stores, the category that surged past Restaurants in 2025.
88.03%
say positive online reviews make them more likely to choose your business over a competitor.
92.55%
of consumers see a store locator as an important addition to a retail brand’s website.
Trusted by leading multi‑location retail brands
Free download · 48 pages
The complete playbook your multi-location retail team needs, pulled from the 2025 Social Places Digital Marketing & Customer Experience Survey and shaped by our work with retail chains across the region.
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Inside the blueprint
Each section of the Retail Blueprint maps to one of our product suites, so the tactics you read about are the same tactics we deploy for multi‑location retail brands every day.
Claim, structure and optimise every store across Google Business Profile, Apple Business Connect, Facebook Store Pages and Bing Places. Includes the field-by-field checklist our Listings team uses on multi-location retail accounts.
Explore Listings managementSet review-response SLAs across hundreds of locations, decide what to centralise and what to delegate to store managers, and use the templates that turn a three-star review into a five-star follow-up.
Explore Reputation managementBalance brand-level social with local store pages, plan what to post where, and build the asset library structure that lets one marketer feed three hundred stores without the wheels coming off.
Explore Social managementFrequently asked
It’s a free 48-page playbook from Social Places covering the three pillars of multi-location retail marketing: Listings, Reputation and Social. Built on 2025 consumer-survey data from our annual Digital Marketing & Customer Experience Survey.
Marketing leaders, brand managers and franchise operations teams at multi-location retail brands who own how stores appear in Google, Apple Maps, Facebook and Bing, and who need a defensible local strategy they can present to leadership.
It draws on the 2025 Social Places Digital Marketing & Customer Experience Survey, plus operational benchmarks from our work with retail chains across Africa over the past decade.
Don’t want to wait for the read?
A 48-page playbook is a great map. A 30-minute conversation with our team gets you moving on your brand, your stores, your stack.