Custom reporting is a powerful tool that allows you to create reports and dashboards that are tailored to your specific needs. This can be helpful for a variety of reasons, such as:
- Creating simplified views: Custom reports can be used to create simplified views of your data that are easy to understand and interpret. This can be helpful for stakeholders who may not be familiar with your data or who need a quick overview of your performance.
- Reporting for different stakeholders: Custom reports can be used to create reports that are specific to the needs of different stakeholders. For example, you could create a custom report for your operations team that shows the top stores by region, or a custom report for your executive team that shows the top brands by ROI.
- Creating custom Ops, Customer care, Marketing or executive reports: Custom reports can be used to create reports that are specific to the needs of different departments or teams within your organization. For example, you could create a custom report for your operations team that shows the amount of cases completed, or a custom report for your marketing team that shows the top negative sentiment.
Features:
- Available across all reporting suites (listings, reputation, social, bookings).
- Ability to create custom reporting views or dashboard views.
- Drag and drop functionality of reporting blocks Ability to name and share the view with other stakeholders.
- New reporting blocks now available such as top brands’ reputation score.
Benefits:
- Create simplified views of your data.
- Create reports that are specific to the needs of different stakeholders.
- Create custom reports for different departments or teams within your organization.
- Save time and improve efficiency by automating your reporting process.
- Make better decisions based on data-driven insights.
Example
A large restaurant chain could use custom reporting to create a dashboard for its executive team that shows the following key metrics:
- Top brands by ROI
- Top stores by region Number of new customers acquired
- Customer satisfaction rating
- Average order value
Contact your account manager or our sales team at sales@socialplaces.io for more info.