Social Places introduces updated Reporting Suites

The Social Places reporting suite has been revamped to offer an improved design & deeper insights and analytics for your brand across all of our product suites. New features across all product suites include comparisons of different date ranges and multi-store or brand filtering – we have also rolled out several new metrics across the different product suites.

Listings

Our listing suite reports now offer the below exciting features:

  • Top and Bottom 5 store breakdown on brand reports
  • # of updates made to listings for the date range selected
  • Topline Facebook stats now included
  • Branded vs Non-Branded search overview
  • Breakdown of ROI
  • Clicks to website from Google Maps

Reputation

Our reputation suite reports now offer the below data:

  • Full Omnichannel CRM Reporting (Reviews, Chats & Social Comments)
  • Amount of replies, action items, and chats responded to across channels
  • Response time breakdowns across channels 
  • Sentiment breakdown across channels 
  • Neutral and query sentiments from across the dashboard
  • Top and Bottom 5 store breakdown on brand reports
  • GoReview opt-in detail
  • Live page (all time) review scores

Social

Our social suite reports now offer the below data:

  • Overview stats across Facebook & Instagram
  • Instagram reach, top posts, total posts and comments
  • Top posts on Facebook and Instagram insights broken down by reach and engagement

For more information on our reporting system or product suites please contact your account manager or sales@socialplaces.io 

Social Places Team

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