Manage online reputation, reviews and omni-channel CRM at scale
Manage your business reviews & online brand reputation at scale
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60.6% said that the recency of reviews mattered when looking for a business.
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89.5% of consumers trust reviews as much as a personal recommendation.
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Positive reviews influence people to interact with a business by clicking to visit their website, calling or visiting.
Aggregate Feedback
From Multiple Channels
Powered by Mila AI
CRM Features
- Prioritise Urgent Cases
- Assign Case Owners
- Internal Notes + Case History
- Customer Database Management
- Email + SMS from Dashboard
- External email + SMS ingestion
- Status Updates
Ai Powered ChatBot
- Machine learning and Natural Language Processing powered by MILA
- Multi Channel Chatbot, website, WhatsApp, Twitter, Skype
- FAQ, custom responses per platform, Store Locator, Receive Reviews, Human Handoff
Get Live Customer Feedback
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Branded mobile responsive site
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Custom user journeys & form fields
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Customised notifications for brands, managers & customers
Showcase your Reviews
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Choose which platform and review score to showcase
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Brand or store level reviews
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Great for SEO
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Use our API to show customer reviews and testimonials to your website
Feedback Journeys
Create White-labelled customer feedback Journeys. Developed specifically for franchises or multi-location businesses.
Brand Listening
Track your brand & competitors from across the web and social channels.
Reporting
- Reporting at brand and location level
- Custom Filters and date ranges
- Schedule reports
- Pdf and excel download
- Create drag and drop dashboard views