Account Executive
Social Places is hiring an Account Executive in Century City, Cape Town. It is a dynamic, hands-on role that combines supporting the Account Management team with owning a portfolio of smaller accounts, and it calls for relationship management, operational excellence, strong communication and real problem-solving.
Apply for this role →What you'll do as an Account Executive
Account Manager support
- Handle day-to-day client communications, including but not limited to operational requests.
- Brief, manage and update client requests using project management tools.
- Oversee client support tickets and ensure timely resolution of inquiries via the helpdesk platform.
- Conduct regular client follow-ups on pending tasks to maintain strong relationships and ensure client satisfaction.
- Monitor and track client feedback through comprehensive meeting notes, making sure it reaches the right internal teams for action.
- Assist with client retention efforts as needed.
- Assist with the preparation of reports and presentations for client meetings.
- Coordinate and schedule meetings between Account Managers and clients, ensuring all materials are prepared in advance.
Client management
- Manage a small portfolio of clients, focusing on product adoption and contract renewals.
- Manage day-to-day client tasks and inquiries, ensuring prompt and effective responses.
- Assist in the client onboarding process.
- Monitor and report on account performance and metrics to track progress and identify areas for improvement and upsell opportunities.
- Address and escalate client issues and concerns promptly to ensure resolution.
- Maintain detailed records of client interactions and project progress to track milestones and deliverables.
What we're looking for
Required
- 1–2 years of experience in digital marketing, SaaS or client services.
- A proven track record of managing client relationships and delivering exceptional client service.
- Excellent written and verbal communication skills.
- Strong organisational skills and attention to detail, with the ability to manage multiple tasks and projects at once.
Advantageous
- Proficiency in project management tools like Monday.com and CRM software.
- A bachelor’s degree in Business Administration, Marketing, Communications or a related field.
Practical requirements
- Reliable transport for in-office days, occasional client meetings and events.
- A flexible schedule to accommodate occasional client calls or urgent requests outside regular business hours.
How you work
What's on offer
- A flexible working environment and a team culture built by 60+ people in Century City, Cape Town.
- Proprietary marketing and CRM software used in 42 countries by many of the world’s largest franchise brands.
- Exposure to enterprise franchise clients across their full digital eco-system, not a single channel.
How to apply for this Account Executive role in Cape Town
Applications are accepted through our online form only. Applications sent through other channels are not considered.
Start your application →About Social Places
Social Places is an award-winning marketing technology agency based in Century City, Cape Town, operating since 2015. We have created proprietary marketing and CRM software that allows our clients to manage their digital eco-system across a range of digital platforms from a single dashboard. Our products and services are used in 42 countries by many of the world’s largest franchise brands.
We are a team of 60+ passionate, intelligent and hard-working individuals. We have a flexible working environment and a great team culture, and we are looking for ambitious team members to help scale our business further globally.
More on who we are, or look at the listings and reputation products you would work with every day.