Manage online reputation, reviews and omni-channel CRM at scale

Manage your business reviews & online brand reputation at scale

Social Places Integration Network

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60.6% said that the recency of reviews mattered when looking for a business.

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89.5% of consumers trust reviews as much as a personal recommendation.

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Positive reviews influence people to interact with a business by clicking to visit their website, calling or visiting.

Aggregate Feedback

From Multiple Channels

Brand Reputation

Powered by Mila AI

Brand Reputation
Brand Reputation
Brand Reputation
Brand Reputation

CRM Features

  • Prioritise Urgent Cases
  • Assign Case Owners
  • Internal Notes + Case History
  • Customer Database Management
  • Email + SMS from Dashboard
  • External email + SMS ingestion
  • Status Updates
Brand Reputation

Ai Powered ChatBot

  • Machine learning and Natural Language Processing powered by MILA
  • Multi Channel Chatbot, website, WhatsApp, Twitter, Skype
  • FAQ, custom responses per platform, Store Locator, Receive Reviews, Human Handoff

Get Live Customer Feedback

  • Branded mobile responsive site
  • Custom user journeys & form fields
  • Customised notifications for brands, managers & customers

Showcase your Reviews

  • Choose which platform and review score to showcase
  • Brand or store level reviews
  • Great for SEO
  • Use our API to show customer reviews and testimonials to your website
Brand Reputation
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Feedback Journeys

Create White-labelled customer feedback Journeys. Developed specifically for franchises or multi-location businesses.

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Brand Reputation

Brand Listening

Track your brand & competitors from across the web and social channels.

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Brand Reputation

Reporting

  • Reporting at brand and location level
  • Custom Filters and date ranges
  • Schedule reports
  • Pdf and excel download
  • Create drag and drop dashboard views

FAQs

Why is online reputation important for multi-location businesses?

Online reviews significantly impact customer trust and purchasing decisions. A strong reputation increases conversions and supports better local SEO performance.

Which platforms can I manage reviews from?

You can monitor and respond to reviews from platforms like Google, Facebook, TripAdvisor, HelloPeter, and other key local and global review sites.

Can I respond to reviews directly from your platform?

Yes, our dashboard allows you to respond to reviews in real time, either individually or in bulk, with options for custom or templated replies.

How do you help businesses manage negative reviews?

Our platform includes workflows for escalation and response, along with sentiment tracking, so you can handle negative reviews quickly and effectively.

Does the platform offer analytics or reporting?

Absolutely. You’ll gain access to review trends, location-specific performance, sentiment analysis, and custom reports that help track and improve reputation metrics.

Is this solution scalable for large brands with many locations?

Yes, our platform is built for scalability, supporting centralized reputation management across hundreds of locations with role-based access and custom alerts.