Leading SA Marketing Technology agency, Social Places, have introduced a community management portal to complement their existing reputation management software. The reputation suite also aggregates reviews from across multiple channels, manages in-store & website feedback, chatbot conversations as well as email & telephone cases – creating a holistic customer care solution for multi-location brands.
“Managing the comments, messages and interactions you receive across multiple Facebook pages can be a challenging one, especially for multi location brands with 100’s and sometimes 1000’s of location pages.” says Ashleigh Wainstein, Co-founder of Social Places
“The Team at Social Places have designed the feature specifically to make Community Management easier for franchise and multi-location brands. We believe we are the first SA based technology product to provide a holistic CRM solution covering reviews, social comments, surveys and chatbot conversations. Since launching the feature last week we have already aggregated over 1.2 million comments, across 500 000+ posts for our clients”
For more information or a demo of our Social Comments Management Tool please contact firstname.lastname@example.org
Social Places is a marketing technology agency that assists multi-location brands to manage their listings, reputation, reviews, ads, social and bookings at scale, across multiple channels. Their clients include leading global franchise brands such as Massmart, McDonald’s, Spur Group & Pepkor