# AI Visibility Tracker for Multi-Location Brands > Get cited by ChatGPT and Gemini — structured, accurate data that makes every location the recommended answer. Also known as: AI visibility software, AI visibility tool, AI visibility platform, GEO (Generative Engine Optimisation) tracking, AEO (Answer Engine Optimisation) tracking. - Source: https://socialplaces.io/ai-visibility/ - Provider: Social Places (https://socialplaces.io/) - Book a demo / audit: https://socialplaces.io/contact/ · https://socialplaces.io/local-audit/ --- ## AI has a favourite brand. Make sure it's yours. Customers act on the one answer ChatGPT and Gemini give them. The Social Places AI visibility software measures your place in that answer, and our team implements the strategies that put you there, at every location. ## AI visibility is the new local search - 900M+ weekly ChatGPT users ask AI for recommendations (OpenAI, 2026). - 93% of Google AI Mode searches end without a click (Semrush, 2025). - 50% projected drop in brands' organic search traffic by 2028 (Gartner, 2024). **More feet in store.** AI answers send customers somewhere specific. Ranking in them turns questions into visits, at every one of your locations. **A better customer experience.** Correct hours, attributes and details in every answer. No wasted trips, no bad first impressions. ## We don't just report on AI We implement the strategies that get you found and chosen. Every AI ranking factor lives in our platform, run by our team: - **Accurate information** — hours, products and details AI trusts. - **Listings across multiple platforms** — Google, Apple, Bing and more. - **Reputation strategies** — the reviews AI weighs up. - **Social content** — fresh local content AI reads. - **AI Local Pages & Store Locator** — built to be read and cited by AI. ## Know exactly where you stand One score for how often assistants name your locations, tracked monthly, so you watch your visibility climb and catch any dip before it costs you customers. - One AI visibility score. - Tracked by assistant, prompt and location. - ChatGPT and Gemini side by side. ## Own your share of the answer For the searches that matter in your category, see what share of the AI answer belongs to you, and to everyone you compete with, in a single view. - Your share of every AI answer. - Competitor benchmarking against a named competitor set. - See where to push to widen the gap. ## Every location, visible in its community We specialise in each location's visibility with its own community, not just the brand's. Every outlet is ranked against its local rivals, driving foot traffic to every door. - Per-location visibility scores. - Ranked against local competitors. - Know which stores to lift next. ## Your keywords, your prompts The score is only as good as what you measure. We build your keyword set with you before anything is switched on, around the questions customers really ask in your category, then run prompts from those keywords across every city and suburb you trade in. - A keyword set built with you, not a generic starter list. - Prompt volume that scales with the size of your estate. - Performance by keyword, and by keyword per location. - How often answers link to your own website. Keywords lock once tracking starts, so your trend data stays comparable month on month. Audits run weekly or monthly. Pricing follows prompt usage, and the estimated cost is shown before an audit goes live. ## Trusted by leading global brands Leading global brands in 80+ countries trust Social Places to manage their online presence: 30,000+ locations managed, 97% renewal rate, 80+ countries. ## Frequently asked questions ### What is AI visibility (and how is it different from SEO)? AI visibility, sometimes called Generative Engine Optimisation (GEO) or Answer Engine Optimisation (AEO), is how often AI assistants name and cite your business in their answers. Traditional SEO competes for blue links on a results page; AI visibility competes to be the recommendation inside the answer itself, in assistants such as ChatGPT and Gemini. ### How do I get my business recommended by ChatGPT and other AI assistants? Assistants pull from structured, consistent data about your locations. We format your hours, services, attributes, reviews and content the way large language models read them, and keep them accurate everywhere the models source from — so when someone asks, you are the named recommendation rather than a missing option. ### How do I show up in Google AI Overviews? Google AI Overviews favour accurate, well-structured location data and authoritative, question-led content. We structure every location for how the models parse it and generate LLM-optimised pages per outlet, then track which pages and prompts are being cited so you can build on what is working. ### Which AI assistants and platforms does this cover? Right now we track ChatGPT and Gemini — the two assistants driving the most recommendation prompts — with more added as they emerge. ### Will AI search reduce my website traffic? It already is. Around 93% of Google AI Mode searches now end without a click, and Gartner projects brands' organic search traffic could fall by 50% by 2028 as people ask assistants instead. Being the cited answer is how you stay discoverable when the click disappears. ### How do you measure and track AI visibility? We score how often each assistant names your locations every month, for which prompts and on which platforms, and show the trend over time and by location. You also see the exact pages AI is citing, ranked by reference volume, so AI visibility becomes a metric you can actually manage. ### What is Share of Visibility in AI search? Share of Visibility — the AI-search equivalent of share of voice — is the percentage of AI answers, for the searches that matter in your category, that belong to you versus named competitors. It tells you exactly where you stand and where to push to widen the gap. ### Can multi-location and franchise brands improve AI visibility per location? Yes — this is built for multi-location brands. Every outlet gets structured data and an LLM-optimised page, and you can see each location's visibility score and how it ranks against competitors, so you know which stores to lift next. ### How long until we see results in AI answers? Once your location data is structured and published, assistants begin sourcing from it as they re-crawl — typically within weeks. From there your monthly score and citation tracking show momentum building, as it does for brands clearing their competitive set. ### Do you benchmark us against our competitors? Yes. Competitor benchmarking runs in three places. The AI Visibility Tracker benchmarks your share of voice and visibility score against a named competitor set, split by assistant, prompt and location, and ranks every outlet against the rivals in its own catchment. Reputation benchmarks your star ratings and sentiment against competitors. Brand Listening benchmarks mentions, sentiment, share of voice, top sites and influencers. All three are reportable, and we build the competitor set with you at setup. One caveat worth knowing up front: the AI-visibility share figure is location-dependent, so comparing yourself to a competitor with a much larger footprint reads low. ### Is this AI visibility software, or a managed service? Both, and the second half is the point. The AI Visibility Tracker is the software: prompt-level tracking, scoring, share of voice and citation reporting. What sits behind it is a team that runs the things the score depends on, namely listings accuracy across 50+ platforms, review response and sentiment, localised social content and structured location data. A measurement-only tool tells a 200-store brand that 40 outlets are underperforming. It does not fix 40 outlets. ### How do you choose which keywords and prompts to track? We build the keyword set with you before setup, around the questions customers actually ask in your category rather than a generic starter list. Prompts are then generated from those keywords across the city and suburb values in your location set, so prompt volume scales with the size of your estate and pricing follows prompt usage. The keyword set is locked once tracking starts so your trend data stays comparable month on month. ### Is there a franchise or enterprise option? Yes. Social Places manages 30,000+ locations across 80+ countries and is ISO 27001 certified (scope: Online Digital Marketing). Franchise and enterprise engagements add a dedicated Account Manager and Digital Lead, custom permissions across organisation, brand and location levels, and quarterly strategy sessions. Large AI visibility rollouts are scoped with our team rather than self-serve, so the prompt set, cadence and cost are agreed before anything is switched on. ## Related pages - AI visibility software buyer's guide, how to compare tools: https://socialplaces.io/ai-visibility-software/ - Enterprise AI visibility solution: https://socialplaces.io/enterprise-ai-visibility/ ## Get started Win the answer, not just the search. We'll check how often assistants recommend your locations today, and show you exactly where you're missing from the answer. - Check your AI visibility: https://socialplaces.io/local-audit/ - Talk to sales: https://socialplaces.io/contact/